Terms of Use

Welcome to the official website of the Museo dell'Impossibile (ilmuseoimpossibile.it). These Terms and Conditions of Use govern the access and use of this website. Accessing and using this site implies reading, acknowledging, and accepting these general conditions.

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1. Company Information

The website is exclusively owned and managed by:

• Company Name: Innovation CGMZ srl
• Registered Office: VIA DI BADIA A RIPOLI, 4 - 50126 - Florence (FI), Italy
• Tax ID / VAT No.: 07046730482
• Phone: +39 0554369158
• Contact Email: info@ilmuseoimpossibile.it

2. Intellectual and Industrial Property

All content on this site, such as, by way of example, texts, works of art, images, graphics, logos, animations, and layouts (including the "Doctor Glitch" and "Bahnschrift Semibold" custom fonts), are protected by copyright and any other intellectual property rights of Innovation CGMZ srl or third-party licensors. Unauthorized reproduction, modification, or use of these materials is strictly prohibited.

3. Limitation of Liability

Innovation CGMZ srl strives to keep the site constantly active and error-free; however, it cannot guarantee that the website will operate without interruptions or that it will be entirely free of technical defects or viruses. The Museum is not liable for any damages resulting from the use of the site or the inability to access it.

4. Online Sales and Ticketing Services (Provisions)

Currently, the site serves primarily an informational and booking purpose. Once direct payment services (e-commerce) are implemented on the site, the purchase of tickets and products will be governed by the following specific conditions:

• Entrance Tickets: As these are leisure services with a specific date or performance period, pursuant to Art. 59, letter n) of the Italian Consumer Code, the right of withdrawal does not apply. Purchased tickets are non-refundable, unless otherwise indicated during the purchase process.
• Physical Products / Merchandise: For the purchase of physical goods shipped to your home, the user shall have the right to withdraw from the contract within 14 days of receiving the goods, with the exception of personalized or sealed products that are not suitable for return for hygienic reasons.

5. Links to Third-Party Sites

The site may contain hyperlinks to other websites that have no connection to the Museo dell'Impossibile. Innovation CGMZ srl does not control or monitor these websites or their content, and therefore cannot be held responsible for the content of these sites or the rules adopted by them.

6. Changes to Terms

The Company reserves the right to modify, update, or supplement these Terms and Conditions at any time at its sole discretion, including in anticipation of legislative updates or the introduction of the online payment system. Changes will be effective from the moment of their publication on the site.

7. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Italian law. Any dispute relating to the validity, interpretation, execution, or termination of these Terms shall be subject to the exclusive jurisdiction of the Court of Florence, without prejudice to the mandatory jurisdiction of the consumer, where applicable by law.